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I do
not feel comfortable putting my credit card online,
over the net. How can I place an order?
You can place the order by phone by calling
1-613-599-1287 during regular business hours which are
M-F 9-7pm EST excluding holidays. You can also order online and choose
to telephone us with your credit card information.
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Why
is my credit card declining when I know I have money
in my account?
A credit card can decline due to an invalid credit card
number, expired card or incorrect expiry date, exceeded daily limit, insufficient credit, or
other reasons. Sometimes the card number itself is
input incorrectly. Check online to be sure the number
has been input correctly. Contact your credit card
company for more information.
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Does
USAPartsDirect know why my credit card is declining?
We are not given a reason when a charge
declines. They are usually declined by your issueing bank because of an error in the expiry date or credit card number, Call us and we can verify the information we have on file.
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How
do I get my FedEx tracking number?
You will receive an email when your order is processed.
Once your order has shipped, you can go to your Account History
page and  to the FedEx or UPS tracking details of your order.
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Can
I find or get a specific version or revision or serial
number on a particular item?
We do not guarantee revision or version numbers unless asked.
Generally, our stock moves so fast that we have the
latest version or revision of everything. USAPartsDirect
can tag an order with a particular version or revision for a
particular order but you must inform us of the revision you require before shipment.
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What
do I do if an item is missing from my order?
Immediately call USAPartsDirect customer service at (613)
599-1287.
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Does
USAPartsDirect pay for the return shipping of defective
items?
Yes.
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Will
USAPartsDirect advise me on compatibility of the items I
purchase?
We will answer technical questions and give advice
regarding item compatibility to the best of our
knowledge. However, your best option is to
contact the manufacturers for the most accurate
answers to your technical questions. We also provide online assistance to help you configure HP and Compaq server options here...Quickspecs
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Can
I combine two different orders to one to save on
shipping?
If you call us before your order is processed, we can
combine your orders. Be aware though that we cannot combine
any order once it has been invoiced and/or shipped.
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Does
USAPartsDirect advise me on the Estimated Time of Arrival (ETA) of my order?
We will post the Estimated Time of
Arrival (ETA) on our website on all orders within 30 minutes (during normal business hours) of your online order.
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I
did not get an order confirmation when I placed my order online, Did my order go
through?
If you did not receive a confirmation on the order,
Call our customer service at your earliest opportunity at
(613) 599-1287 Mon-Fri 9:00-5:00 EST. We will
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I
am afraid I may have accidentally duplicated my order?
Our order processing system will notice identical back to back orders
and our staff will call you to verify your intentions prior to
shipping duplicate orders.
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Can
I pre-order or backorder an item that is not in stock?
If the item in on the website, you can pre-order
it. All pre-orders will be filled on a
first-come, first-serve basis.
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A
price has dropped on an item I purchased but my order
has not shipped yet. Can I get a refund?
If the order has not
shipped, you can cancel the order and replace online
to take advantage of the new prices. All prices are as
is, at the time of sale.
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Does
USAPartsDirect cross ship items?
Yes,
On all items, within thirty days of the invoice, we
will refund on the item being returned and charge for
a new item being sent out and credit back when we
receive the defective item.
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How
can I get a status on my order?
Go to USAPartsDirect , log in, click on My Account, then
click on History.
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Does
USAPartsDirect offer discounts on volume orders?
Aside from the reduced shipping costs of multi-item
orders, we do offer some volume discounts on
products. Product pricing and shipping is
as quoted on the website, if you need a better price point
for a larger quantity please feel free to give us a call
at (613)-599-1287
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I live in the area of your warehouse/store. Can I pick up the merchandise there?
USAPartsDirect items may be purchased on line only. Please go to www.USAPartsDirect
to order all product. We do not have a will call
facility. All orders placed on-line must be
shipped via FedEx or UPS, no exceptions.
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Do
I have to pay tax if I order from Canada?
Yes, All orders from Canada will have a 6% Goods and Services Tax (GST) applied.
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Do
I have to pay tax if I live outside of Canada?
No. There is no tax charge on deliveries outside of
Canada.
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Can
I add to, delete from or change my order online after I
submit it?
No. Once an order is submitted it can only be amended
or edited by calling our customer service department at
(613) 599-1287.
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How
long does it take to process an order?
Orders placed before 5:00pm EST are processed and shipped the same business day.
Orders placed otside of normal business hours are processed and shipped the next business day.
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Is
shipping added cumulatively for each item I order or
does shipping reduce when you purchase multiple items?
Shipping charges are based on a flat rate table. No matter how many items comprise your order, your shipping costs remains fixed for the entire order. If your order consists of 1 item or 100 items, the rate for shipping is locked at the one item price. Shipping Table
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Does
USAPartsDirect ship internationally?
USAPartsDirect does ship internationally. At this time
we can only calculate shipping costs within the
United States, Puerto Rico and Canada. International
shipments outside of these countries can only be shipped
on your FedEx, UPS or DHL account.
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What
is the warranty on USAPartsDirect products?
All product warranties are displayed on the products information page. We are pleased to now offer lifetime warranties on over half of our products. We generally exceed the manufacturers warranty on most end of life products.
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What
happens if an item on my order is not
available or backordered?
If an item is found to be on backorder or not available after the order is placed the item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available. We will inform you of any out of stock item prior to shipping the order. We do not backorder products without your consent.
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Does
USAPartsDirect have a paper catalog?
No. The one and only catalog for USAPartsDirect is the
virtual catalog on the web. There is no other catalog.
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Does
USAPartsDirect have a mailing list I can get on?
No. USAPartsDirect does not use email for marketing purposes.
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I
have a tax free status. How
do I implement it with USAPartsDirect ?
Place your initial order online and please call us at
(613) 599-1287.
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I
work for a government department that is tax exempt.
How do I place an order and not get charged tax?
Place your initial order online and please call us at
(613) 599-1287.
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Does
USAPartsDirect accept purchase orders?
We do accept P.O.’s as well as credit cards, or wire transfers.
These are the only method of payments USAPartsDirect
accepts:
1. Visa, MasterCard or American Express
credit cards, issued and drawn on an American or Canadian bank.
2. Pre-paid money orders, wire transfers or certified check.
3. Net 30 payment on approved accounts.
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Can
I take advantage of a manufacturer mail-in rebate with
USAPartsDirect ?
The prices listed on our web site do not include the
rebate savings. Any use of these rebates is limited to
any terms or conditions as determined by the
manufacturer. If you have any questions regarding the
rebate terms & conditions, please contact the
manufacturer directly.
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What
does “Bulk Card”, “Bulk Drive” or “Drive
Only” mean?
These items come exactly as they are described. You
will receive the item in a generic package (FedEx or UPS box) static sealed and bubble wrapped. We purchase these items in bulk quantity and receive them packaged 10-20 or more per box.
These items are brand new, however they are purchased
in bulk, and will not be accompanied by any documentation,
software, or accessories.
Suggestion: Most drivers and documentation can be
downloaded from the manufacturer's web site.
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Does
USAPartsDirect offer a money back guarantee?
On most items you can get a refund in the first 30
days. The exception being HP/Compaq Factory Refurbished
product for which there are no refunds. The manufacturers
warranty process must be followed. If the wrong product has
been delivered Factory Refurbished product can be exchanged.
Other exceptions may be noted on our website. Generally a 15%
restocking fee will apply to non defective returned goods that are not exchanged for another product. Shipping costs are generally not refundable.
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After
I place an order with USAPartsDirect will I be advised of
the orders progress?
USAPartsDirect will do everything possible to keep you
informed of your order via e-mail. Your order confirmation
will be emailed to you when your order is processed. You may also check your
My Account page for updates, tracking info and ETA's.
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Is
the USAPartsDirect website secure? What kind of security
is used?
When you are placing an order on the Internet,
security is a number one priority. All on-line
transactions are sent through our secure server, and
encrypted with 128-bit technology. Once the
information is received through the Internet, trusted
authorized employees will process your payment, and
make sure that your information is handled with the
highest level of security. Once your credit card has been processed we remove your credit card number from our database.
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Does
USAPartsDirect sell or release my personal information?
What kind of privacy is offered?
USAPartsDirect respects your privacy. We will not under
any circumstances sell or release your information to
anyone. All of the information obtained from our web
site, will be used for processing purposes only. The
only e-mail you will receive from USAPartsDirect are
updates to your most recent order. We will never SPAM you!
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Can
I pay by Money Order or Check?
You can place an order and pay by check or money order
by choosing "Other" on the payment selection page. Please write
the order number on your check, print your
confirmation, and wrap the check or money order in it
and mail it to us.
Address for mailing
is:
USAPartsDirect
5-155 Terence Matthews Cr
Ottawa, ON
K2M 2A8
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USAPartsDirect
Ph: 1.613.599.1287
Fax: 1.613.599.8120
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Copyright USAPartsDirect 2000-2010 ©. Design by USAPartsDirect
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