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What does “HP Renew/Compaq Factory Refurbished” really mean?
The quality Factory Refurbished products you’ll find here come to us for a variety of reasons. Some are never used, discontinued products in perfect working condition, others are excess new products - surplus units that are still new. HP Renew/Compaq Factory Refurbished units are mostly of this type. We also sell demo units, products with cosmetic blemishes, duplicate orders, canceled orders and systems that have been returned because they didn’t meet a customer’s specific needs.

But the real Refurbished story begins with the HP Renew/Compaq Refurbishment process, which follows the same stringent guidelines as when the product was originally built. No defective replacement parts are used in the Refurbishment process. In other words, non-working parts aren’t repaired and then put back into our Refurbished products. Any non-working parts are replaced with perfectly functional components. As a matter of fact, refurbished PCs have high reliability rates because they’ve been looked at not once, but twice. All Factory Refurbished products come with a 1 year limited warranty covering parts, labor and 24/7 technical phone support. All HP Renew servers come with the original 3 Year on-site warranty from the manufacturer.

Here's how the process works:
Step 1. New Excess Products and discontinued products in perfect working condition are branded "HP Renew" and include all of the appropriate documentation, manuals, connection cables, software back-up disks packaging and warranty as a New product. These products would be designated "HP Renew" or "Compaq Factory Refurbished"
Step 2. Any opened returned product designated for Refurbishment are unboxed and run through a battery of diagnostic tests. These would be designated "Refurbished".
Step 3. Any defective components are replaced, bringing the product up to its original, fully functional condition.
Step 4. The product is tested again.
Step 5. The original pre-installed software is loaded and verified.
Step 6. Once diagnostic checks are completed, the product is cleaned and re-packaged with the appropriate documentation, manuals, connection cables and software back-up disk.


Below is a description of the various product types we sell.

New
Brand new products with a full manufacturer's warranty.

Excess New or "HP Renew"
Brand new products that are available in excess and sold here at a discount. These come with a full manufacturer's warranty.

Factory Refurbished
Generally brand new products that are available in excess or are discontinued and sold here at a discount. These come with a manufacturers 1 year limited warranty covering parts, labor and 24/7 technical phone support. Compaq/HP Factory Refurbished Servers come with a 3 year on-site warranty.

Refurbished
Includes returned units, evaluation units and cosmetically blemished units. All products are re-tested by where replacement of components is performed, if necessary, to bring the product up to its original, fully functional condition. These come with a limited warranty covering parts, labor and 24/7 technical phone support. Warranty upgrades are available.

Re-Certified
These units are refurbished, but they could contain scratches, dents, irremovable adhesive stickers or missing manuals. The units are fully functional and come with a limited warranty covering parts, labor and 24/7 technical phone support. Warranty upgrades are available. Depending on the blemish, these units are typically marked 15-25% less than fully Refurbished units.

End of Life
Products that have not been sold previously but have been discontinued. These products come with a full manufacturer's warranty.

As-Is
Products that are sold on a clearance basis. These are functional but do not come with documentation. These products come with no warranty expressed or implied.

Third Party
A variety of new accessories including software, printers, modems, etc. These products come with a full manufacturer's warranty.